Capitec's recent introduction of a selfie verification feature has left some customers unhappy and frustrated. The feature, designed to enhance security, requires customers to take a selfie for transactions, including small amounts like R50. However, some users have reported difficulties with the camera quality, leading to failed verifications and stranded transactions. Insert(face verification) One concerned customer shared her experience, stating that she was unable to make a direct transfer to Uber due to failed facial recognition, causing inconvenience to her daily life.   While acknowledging Capitec's efforts to ensure account security, customers are calling for a balance between safety and convenience. They argue that the feature should not hinder everyday transactions, emphasizing the need for a seamless banking experience. Capitec has yet to respond to these concerns, leaving customers wondering if the benefits of the selfie verification feature outweigh the frustrations it has caused. As the debate continues, customers await a solution that prioritizes both security and convenience.   Insert( happy client)   insert (glasses verification problem)

Journalist: Murial Meintjies
Email: intern2@radioriverside.co.za